Helpcenter

General

Cheflix is the latest streaming platform for everyone who loves cooking and food. The ‘Netflix of Michelin-starred Chefs’, which will give you unlimited access to online masterclasses, in your own home kitchen. Some of the world’s best chefs will teach you how to cook like a pro in the comfort of your home. Cheflix also offers masterclasses on wine (by sommelier Gianluca di Taranto), champagne and bread making.

Learn to cook like a pro and create amazing dishes together with Jacob Jan Boerma***, Stefan van Sprang**, Erik and Juliën van Loo**, Ron Blaauw*, Soenil Bahadoer**, Jonathan Zandbergen*,Søren Selin**, Julien Abourmad and many more! Our chefs passionately show you that cooking at the highest level does not have to be difficult at all.

Absolutely not! The chefs will show you step-by-step how to best prepare the recipes – without a multitude of spices whizzing around your head. The masterclasses are suitable for any level. With each masterclass, you can download a workbook with a clear step-by-step plan, space for notes and a handy shopping list. The culinary recipes are made with everyday ingredients which you can get at the local supermarket and stores.

During each masterclass, you’ll be delving into the world of cooking together with a world-class Michelin star chef. You’ll learn how to poach an egg and how to make a magnificent risotto (which will suddenly seem incredibly simple as you’ll be able to copy Ron Blaauw). 

Each masterclass consists of 1-4+ hours of video content which is split up into 10-15 individual videos, each lasting approximately 10 minutes.

Yes, new masterclasses will be added to Cheflix throughout the year! Follow us on our social media channels to stay updated on the latest news. As a member, you will always receive an email with these updates.

As long as your membership is valid, you can watch the full range of masterclasses on our platform. This also includes future masterclasses.

For tips or substantive questions, please visit our Facebook community. Do you think there’s an inconsistency in one of the recipes? Please let us know via email hello@cheflix.com or reach out to us via the live chat. 

Account

You can easily change your password on the ‘My Account’ page under ‘Account Details’.

It is possible that you accidentally entered an incorrect email address when registering. No problem at all, simply send an email to hello@cheflix.com and we’ll quickly help you sort it out!

Our apologies for the inconvenience! Something undoubtedly went wrong with the processing of your order. Please send us an email at hello@cheflix.com oor a message via our live chat and we’ll quickly help you sort it out!

Watch

You can watch the masterclasses from any device (like your smartphone, tablet, laptop and television), as long as you are connected to the internet.

See the full list of supported browsers and devices.

With a Google Chromecast you can easily stream the masterclasses from your device to your television. You will need the Google Home app for this. A second option is to choose the ‘casting’ option (click on the 3 dots at the top right of your browser) from Google Chrome. Option 3 is to connect your laptop to the television with a HDMI cable.

Wherever and whenever you want!

We are constantly renewing our content with new chefs, recipes and techniques! We may sometimes need to replace a masterclass with new content, for example if one particular one isn’t sufficiently viewed. If this is the case, we will always inform you well in advance.

We’re currently working on developing an app, allowing you to follow our masterclasses even more easily – stay tuned! We’re also working on an all-new, mobile-friendly website. Do you have any suggestions for improvement? Let us know via the live chat or send your message to hello@cheflix.com.

Payments & membership

You can easily register at cheflix.com/sign-up or by clicking on the ‘Try 14 days for free’ button in the menu.

You can watch all Cheflix masterclasses for free during the 14 days trial. We ask you to pay a one-time verification fee of € 0.02 to start your trial period.

If you’re happy with Cheflix, you don’t need to do anything: your trial period will be automatically converted to an annual subscription. You can easily cancel your membership at any time on your profile page. If you cancel within the 14 day trial period, you can keep watching until the trial period ends and you will not be charged.

Cheflix costs € 3.99 p/m. The first year will be billed as an annual fee (€ 47.88). Cheflix can be cancelled on a monthly basis after the first year. Your membership will give you unlimited access to all masterclasses, and there’s more:

  • Workbook per episode, including recipes, handy shopping list and space for notes.
  • Tips from our customer care if you’re in need of extra help.
  • Our newsletter will keep you up to date on all the latest food trends.
  • Join our Cheflix community and share your creations on our social media channels!

All shown prices include the applicable tax rate of the country you are in (e.g. 21% in the Netherlands).

You can pay easily and safely with iDeal, Bancontact, PayPal, Apple Pay or by credit card. We use Mollie as our payment provider.

Your Cheflix membership is valid for 12 months, after which a one month notice period applies. You can easily cancel your subscription on our website, on the ‘My account’ page.

Depending on the voucher code, we’ll usually be able to offer you a solution. Please contact us via the live chat or send an email to hello@cheflix.com.

Absolutely! We offer attractive discounts from 10 accounts. Please visit Cheflix Zakelijk for more information.

Gift

What an original and fun idea to give a Cheflix membership as a gift! Check out our ‘Give a gift’ page for further details and surprise someone with this fantastic gift!

You can choose for a digital giftcard or a physical giftcard.

Gifted memberships will not be renewed automatically.

Complaints

It may happen that you’re not satisfied with our product or service. Should this ever happen, we would like to get in touch with you in order to find a suitable solution together. This will help us to improve our services for our members in the future.

Please contact us by email (hello@cheflix.com) for any complaints, tips and comments. We will do everything in our power to deal with your complaint/comment as quickly as possible and will always do so within a maximum of 7 working days.

Good to know:
Are you dissatisfied with the handling of your complaint, or have we not managed to resolve matters together? You can submit your complaint to the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).

Do you want to cancel your order for certain reasons? Then you can cancel the agreement within 14 days after placing your order without stating reasons. Read more at: cheflix.com/content/faq/withdrawal
Other

We really appreciate any feedback you can provide us with! Have you seen something that could be improved? Please press the feedback button and fill in your feedback or send us an email at hello@cheflix.com.