What is Cheflix?
Cheflix is the most popular online cookbook worldwide. With us you will learn to cook from the very best chefs in the world during their special masterclasses. Chefs like Björn Frantzén, Gaggan Anand, Ron Blaauw and many more share their favorite recipes and show you how to make them at home with ease. We also have Cheflix Specials, where you will learn all about wine, champagne and Michelin, among other things.
For which level is Cheflix suitable?
Cheflix is suitable for all levels. We provide everyday dishes for during the week and special creations for the weekends and dinner parties.
The chefs will provide you with a step-by-step demonstration of how to prepare the recipes. Almost all of the recipes are videos which makes it easier to follow. All recipes come with a handy shopping list and an option for adding your own notes.
Our current clients range from home cooks to caterers and chefs who want to be inspired by top chefs.
What does a masterclass entail?
You’ll be delving into the world of cooking together with a world-class Michelin star chef during each masterclass. For example, you’ll learn how to poach an egg and create a masterful risotto (which will suddenly seem incredibly simple as you’ll be able to simply copy Ron Blaauw). Each masterclass consists of 10-15 videos, each lasting approximately 10 minutes (this means you can get going very quickly).
Are the recipes difficult?
Absolutely not! The chefs will show you step-by-step how to best prepare the recipes – without a multitude of spices whizzing around your head. The masterclasses are suitable for any level. With each masterclass, you can download a workbook with a clear step-by-step plan, space for notes and a handy shopping list. The culinary recipes are made with everyday ingredients which you can get at the local supermarket and stores.
Will I have access to new masterclasses too?
As long as your membership is valid, you can watch the full range of masterclasses on our platform. This also includes future masterclasses.
I have a question about the recipes
For tips or substantive questions, please visit our Facebook community. Do you think there’s an inconsistency in one of the recipes? Please let us know via email hello@cheflix.com or reach out to us via the live chat.
In need of a sous chef?
Help, I still can’t sort this out. What should I do now? Our digital assistant is available 24/7 via the chat box at the bottom right of the screen. If this doesn’t solve the problem, a member of staff will be brought in who will be more than happy to help you. You can also email us at hello@cheflix.com.
How do I change my password?
You can easily change your password on the ‘My Account’ page under ‘Account Details’.
My email address isn’t recognised, what can I do?
It is possible that you accidentally entered an incorrect email address when registering. No problem at all, simply send an email to hello@cheflix.com and we’ll quickly help you sort it out!
I have paid but have no access, what can I do?
Our apologies for the inconvenience! Something undoubtedly went wrong with the processing of your order. Please send us an email at hello@cheflix.com or a message via our live chat and we’ll quickly help you sort it out!
How can I watch the masterclasses?
You can watch the masterclasses from any device (like your smartphone, tablet, laptop and television), as long as you are connected to the internet.
See the full list of supported browsers and devices.
How do I watch the masterclasses on my television?
With a Google Chromecast you can easily stream the masterclasses from your device to your television. You will need the Google Home app for this. A second option is to choose the ‘casting’ option (click on the 3 dots at the top right of your browser) from Google Chrome. Option 3 is to connect your laptop to the television with a HDMI cable.
When can I watch the masterclasses?
Wherever and whenever you want!
How long will the masterclasses be available to watch on Cheflix?
We are constantly renewing our content with new chefs, recipes and techniques! We may sometimes need to replace a masterclass with new content, for example if one particular one isn’t sufficiently viewed. If this is the case, we will always inform you well in advance.
What kind of masterclasses can I expect?
At Cheflix, you’ll learn to cook from the very best top chefs, with masterclasses ranging from everyday meals to Michelin-starred fine-dining dishes. You’ll discover a wide range of world cuisines, from Italian to Korean. Our chefs show you how to use clever kitchen techniques to create restaurant-quality dishes. You’ll also learn first-hand what a chef does and why — from professional cutting and preparation techniques to precise plating. This way, you can take your cooking skills to the next level at your own pace!
Which Michelin star chefs are going to be teaching me how to cook?
Cook the stars out of the sky together with Jacob Jan Boerma***, Stefan van Sprang**, Erik and Juliën van Loo**, Ron Blaauw*, Soenil Bahadoer**, Jonathan Zandbergen*,Søren Selin**, Julien Abourmad and many more! Our chefs will provide you with a passionate demonstration that top level cooking doesn’t need to be difficult at all.
Where are the masterclasses recorded?
Forget the boring television studios. Our masterclasses are filmed from the chef’s actual kitchen at home. Or on an extraordinary location like an Italian vineyard. The cinema quality and fantastic close-ups will make you feel like you’re truly one on one with the chef.
Will new masterclasses be added?
Yes, new masterclasses will be added to Cheflix throughout the year! Follow us on our social media channels to stay updated on the latest news. As a member, you will always receive an email with these updates.
How do I download the recipe books?
The PDF recipe books are available exclusively to Cheflix Standard and Cheflix Premium subscribers. These handy digital reference guides contain all the recipes from a masterclass and are perfect for printing. For each recipe, you’ll find a handy overview of all the preparation steps, a list of ingredients and the kitchen equipment required.
How do I download the Cheflix app?
You can download the Cheflix app from the Apple App Store and the Google Play Store.
Can I use the Cheflix app if I don't have a membership?
The Cheflix app can only be used if you have a valid Cheflix membership. If you are new to Cheflix, you can start your 14-day free trial by signing up here. You can then easily download the Cheflix app and get started afterwards.
Is the Cheflix app free?
The Cheflix app is 100% free. You will be able to use the app as long as you have a valid Cheflix membership. The app is available for all Cheflix membership plans.
What is new in the app?
You can find all details of the Cheflix app here.
How do I change my language settings?
Click on the profile icon in the top right of the navigation bar. Under ‘Settings’, you have the ability to switch between English and Dutch. Other languages are not supported.
Can I download masterclasses for offline use?
The Cheflix app requires an active internet connection in order to get access to all recipes, videos and masterclasses. Aside from the digital workbooks, it is not yet possible to download recipes and videos for offline use.
How can I cast videos?
If you have an Apple device, you can easily cast your video content from within the video player. Unfortunately, casting is not yet supported on Android devices. Please head over to the website through your browser to cast videos.
How do I register for Cheflix?
You can easily register at cheflix.com/sign-up or by clicking one of the buttons on our website.
What are the costs?
You can get started with Cheflix starting from € 3,99 p/m (billed annually). Cheflix can be cancelled on a monthly basis after the first year. Your membership will give you unlimited access to all masterclasses, plus a great deal more:
- Workbook per episode, including a recipe, handy shopping list and space for notes (only Cheflix Standaard and Premium).
- Tips from our customer services if you’re in need of extra help.
- Our newsletter will keep you up to date on all the latest food trends.
- Join our Cheflix community and share your creations on our social media channels!
All shown prices include the applicable tax rate of the country you are in (e.g. 21% in the Netherlands).
What are the payment methods?
You can pay easily and safely with iDeal, Bancontact, PayPal or by credit card. We use Mollie as our payment provider, which provides save transactions.
How do I cancel?
Your Cheflix membership is valid for 12 months, after which a one month notice period applies. You can easily cancel your subscription on our website, on the ‘My account’ page.
Can I take out several memberships?
Absolutely! We offer attractive discounts from 10 accounts. Please visit Cheflix Zakelijk for more information.
I want to change my subscription to another subscription. Is this possible?
At the moment it is not possible to change a Cheflix subscription to another subscription (for example: switching from Cheflix Standard to Cheflix Premium) during a subscription period.
It is possible to cancel your current subscription in order to prevent your subscription from automatically renewing. After your subscription has expired, you may manually select the subscription of your choice.
How do I change my payment details?
You can easily change your payment details of choice from your profile page. You may find the option under the section ‘Subscription’.
To verify your new payment method, we ask for a small verification fee.
Can I give a Cheflix membership as a gift?
What an original and fun idea to give a Cheflix membership as a gift! Check out our ‘Give a gift’ page for further details and surprise someone with this fantastic gift!
You can choose between a digital giftcard or a physical giftcard with a duration of 6 or 12 months.
What does a Cheflix giftcard cost?
The costs of a Cheflix giftcard depend on the duration and type of the membership. Cheflix giftcards are available as 6 and 12 months, and for the Basic, Standard and Premium membership types.
The costs of a Cheflix giftcard are as follows:
Will a gifted membership automatically renew?
Gifted memberships are automatically renewed unless canceled beforehand. There is a 30 day grace period for automatic renewals.
Can I also order the Cheflix cookbook as a gift?
At the moment we only deliver the Cheflix cooking book in the Netherlands and Belgium.
How can I redeem my gift voucher?
Follow the steps below to redeem your code and activate your membership.
Where can I redeem my voucher code?
If you have a voucher code, you can redeem this at https://cheflix.com/redeem
Fill in your the voucher code you received and click on ‘Redeem’ to apply your voucher. Any discounts or deals are automatically applied.
Why can’t I redeem my voucher code?
Are you having trouble redeeming your voucher code? First of all, check that the code has been entered exactly as shown and that the correct subscription and currency have been selected. Are you still getting an error message, or does the system show that the code has already been redeemed? If so, please contact our customer service team via the chat function at the bottom right of the screen or send an email to hello@cheflix.com. Please include your voucher code in your message. We’ll then look into it with you to ensure the code is activated for you!
I have a complaint
It may happen that you’re not satisfied with our product or service. Should this ever happen, we would like to get in touch with you in order to find a suitable solution together. This will help us to improve our services for our members in the future.
Please contact us by email (hello@cheflix.com) for any complaints, tips and comments. We will do everything in our power to deal with your complaint/comment as quickly as possible and will always do so within a maximum of 7 working days.
Good to know:
Are you dissatisfied with the handling of your complaint, or have we not managed to resolve matters together? You can submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).
I wish to use my right of withdrawal
Do you want to cancel your order for certain reasons? Then you can cancel the agreement within 14 days after placing your order without stating reasons.
Read more at: cheflix.com/content/faq/withdrawal
Where can I give feedback?
We really appreciate any feedback you can provide us with! Have you seen something that could be improved? Please press the feedback button and fill in your feedback or send us an email at hello@cheflix.com.
Where can I request an invoice?
You can easily request an invoice for your Cheflix subscription as follows:
1. Click on ‘Profile’ in the top right-hand corner.
2. Scroll down to the ‘Payment history’ section.
3. Click ‘Request’ next to the payment for which you’d like to receive an invoice.
4. Fill in the form.
We’ll get to work on this for you as soon as possible. You’ll receive the invoice via the email address you’ve provided.
Where can I share photos of the dishes I’ve made with other members?
How lovely that you’ve given one of our recipes a go! We absolutely love seeing your creations. Share your photo or video – along with your honest feedback (positive or otherwise) via dit formulier and you’ll automatically be entered into our monthly prize draw for the chance to win some great prizes.